I have never been in any CRM ( Customer Relationship management) or any program, but my relation with that shop i can put as Regular Customer.
They know me by face, and once they see they ask about my days back and life in general.
So i am already stolen by them as i trust what they advise me as i am kind of person/customer who needs informations when the product is unfamiliar or new to me (limited decison making).
I am a Clients, as more than a repeating customers, they can even call me when they have new African things.
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That is really nice reading all your posts and I agree with you in many cases.Specially I'd love to read your theme about "WITHOUT MARKETING", you analysed the importances of marketing very well.
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